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Questions about your pattern order?
If you have questions about your pattern order, reply to the Order Confirmation e-mail sent you right after you submitted your order, or to the e-mail letter sent you with your pattern order. (If you did not receive an Order Confirmation, you probably entered an invalid e-mail address with your order. E-mail us at the address shown here to ask that we apply corrections to your order.)
Our replies to your e-mail letters are sent to the address your e-mail program provides as the "Reply To" address. So be sure that setting in your e-mail program's preferences (or setup) is entered correctly! If no one ever replies to your letters, your "Reply To" e-mail address is probably invalid.
Please do not e-mail us asking "Do you have a pattern of ...?"
We do not respond to these inquiries.
If it's not in our catalog, the answer is "No", and we just cannot respond to these inquiries. Instead, download the Catalog and use the SEARCH button in Acrobat Reader or use the Seach page in our Online Catalog. We've embedded hidden keywords for each pattern so that searching the catalog in either the PDF file or online catalog way will take you quickly to the pattern matching your inquiry. Use the Seach features to find subjects by entering keywords. Suggestion: Always enter root words like flower instead of flowers or flowering to find all occurrences of your subject. Keep in mind, searching on "dog" will find patterns of dogs and dogwood blossoms.
Orders are sent to the e-mail address you entered when you checked out -- be sure it is correct! Also, be sure you have not set up your e-mail program or ISP to "filtered out" e-mail with file attachments.